VITACARE MEDICAL GROUP LLC

PRIVACY POLICY

Effective Date: MAY 19, 2026

Introduction

VitaCare Medical Group LLC ("VitaCare Medical Group," "we," "our," or "us") is committed to protecting the privacy and confidentiality of our patients, website visitors, and individuals who interact with our practice. This Privacy Policy explains how we collect, use, maintain, disclose, and safeguard your personal information when you visit our website, communicate with our office, schedule appointments, receive healthcare services, or otherwise interact with our organization. By using our services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Information We Collect

VitaCare Medical Group LLC may collect personal information that you voluntarily provide when contacting our office, completing forms, requesting appointments, subscribing to communications, or receiving healthcare services. This information may include your name, address, email address, telephone number, date of birth, insurance information, payment information, and any health-related information necessary to provide medical care. We may also automatically collect certain technical information, including your IP address, browser type, operating system, device information, and website usage data when you access our website.

How We Use Your Information

The information we collect is used to provide and improve our healthcare services, communicate with patients, schedule and manage appointments, process payments, verify insurance eligibility, coordinate medical care, respond to inquiries, comply with legal obligations, improve website functionality, and support our business operations. We may also use information to evaluate the quality of our services, conduct internal administrative activities, and maintain the safety and security of our systems.

Healthcare Privacy and HIPAA Compliance

VitaCare Medical Group LLC recognizes the importance of safeguarding Protected Health Information (PHI) and complies with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable. Medical information collected in connection with healthcare services is protected and used only for legitimate treatment, payment, healthcare operations, and other purposes authorized by law. Additional details regarding patient rights and the use of protected health information may be found in our Notice of Privacy Practices.

Text Messages, Calls, and Electronic Communications

By providing your telephone number or email address, you expressly consent to receive communications from VitaCare Medical Group LLC regarding appointments, healthcare services, treatment-related information, prescription reminders, billing matters, office updates, and other service-related notifications. Standard message and data rates may apply depending on your mobile carrier. Consent to receive text messages is not a condition of receiving healthcare services. Patients may opt out of non-essential communications at any time by following the instructions provided in the message or by contacting our office directly.

Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve user experience, enhance website functionality, analyze website traffic, and understand how visitors interact with our online services. These technologies help us provide a more efficient and personalized experience. Most web browsers allow users to manage or disable cookies through browser settings; however, disabling certain technologies may affect the functionality of some portions of the website.

Disclosure and Sharing of Information

VitaCare Medical Group LLC may disclose personal information when necessary to provide healthcare services, process insurance claims, coordinate patient care, operate our business, comply with legal obligations, or protect the rights, safety, and security of our patients, staff, and organization. Information may be shared with healthcare providers, laboratories, billing companies, electronic medical record vendors, technology service providers, insurance companies, government agencies, or other entities when authorized by law or required to perform services on our behalf. All reasonable efforts are made to ensure that third parties receiving information maintain appropriate privacy and security protections.

No Sale of Personal Information

VitaCare Medical Group LLC does not sell, rent, trade, or otherwise transfer personal information, protected health information, or mobile phone numbers to third parties for their independent marketing or advertising purposes. Any information shared with service providers is limited to the purposes necessary to support our operations and healthcare services and is subject to appropriate confidentiality requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. These measures may include secure networks, access controls, password protections, encryption technologies, employee training, and ongoing security monitoring. While we strive to maintain the highest standards of security, no method of data transmission or electronic storage can be guaranteed to be completely secure, and therefore absolute security cannot be assured.

Data Retention

VitaCare Medical Group LLC retains personal information and medical records for the period necessary to fulfill the purposes outlined in this Privacy Policy, provide healthcare services, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and maintain appropriate business records. Retention periods may vary depending on applicable federal and Florida laws governing healthcare records and business documentation.

Children's Privacy

Our website and services are not directed toward children under the age of thirteen (13). We do not knowingly collect personal information from children under thirteen without appropriate parental or legal guardian authorization when required by law. If we become aware that information has been collected from a child in violation of applicable laws, we will take reasonable steps to remove such information from our records.

Third-Party Websites

Our website may contain links to third-party websites, applications, or resources that are not owned or controlled by VitaCare Medical Group LLC. We are not responsible for the privacy practices, content, security, or policies of any third-party website. Users are encouraged to review the privacy policies of any external websites they visit before providing personal information.

Your Privacy Rights

Depending on applicable laws, individuals may have certain rights regarding their personal information, including the right to request access, correction, amendment, or limitation of certain uses of their information. Requests related to privacy rights will be reviewed and addressed in accordance with applicable federal and state laws. To exercise any available rights, individuals may contact VitaCare Medical Group LLC using the contact information provided below.

Changes to This Privacy Policy

VitaCare Medical Group LLC reserves the right to modify, update, or revise this Privacy Policy at any time. Any changes will become effective immediately upon posting on our website unless otherwise required by law. Continued use of our services following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

Contact Information

If you have questions regarding this Privacy Policy, our privacy practices, or the handling of your personal information, please contact VitaCare Medical Group LLC at 10453 SW 40 ST, Miami, Florida 33165, by telephone at (786) 580-5182, or by email at [email protected]. We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

VitaCare Medical Group LLC
Primary Care • Preventive Medicine • Chronic Disease Management • Wellness & Healthy Aging Services